October 3rd, China Eastern Airlines released a situation report:
Based on the preliminary review and investigation of the cabin incident during Flight MU6741 on September 28th, the company has basically completed the task of securing evidence, verifying facts, and conducting legal assessments.
The company believes that the actions of the passenger Ou Moumou on that flight are suspected of disrupting the order within the civil aircraft, and seriously infringe upon the dignity of the company's employees and their rights to perform their duties. In response to the aforementioned infringement and disorderly behavior, the company has officially reported the case to the public security authorities.
The company is actively cooperating with relevant departments in conducting investigations and collecting evidence, in order to safeguard the legal rights of employees and public safety. In accordance with the company's passenger transportation management system, to ensure the orderly operation of flights and a good travel experience for passengers, the company has suspended the provision of transportation services to Ou Moumou.
The company shows care and support to the involved crew members, provides psychological counseling, and offers legal assistance. It expresses sincere gratitude to passengers who contribute to maintaining public order and provide truthful evidence.
Recently, the incident of "airhostess kneeling to apologize" has attracted widespread public attention.
On September 30, China Eastern Airlines issued a statement stating that the company had noticed videos circulating online regarding an incident involving air service during a flight from Hefei to Dalian on September 28. Upon verification, it was found that while providing beverage services via a meal cart, the flight attendant repeatedly reminded passengers to pay attention. However, due to one passenger being asleep, the meal cart accidentally came into contact with the passenger’s elbow. The attendant immediately apologized multiple times and checked on the passenger's condition. The passenger became agitated, using vulgar and aggressive language, and even threatened to kick the attendant and demanded that the concerned attendant be accompanied to the ground for medical treatment. This caused the attendant significant distress. To maintain flight safety and cabin order, the captain and safety officer quickly intervened to handle the situation. After the flight landed, medical personnel checked the passenger and found no visible injuries or swelling, so no further action was needed. However, the passenger refused to be accompanied by ground staff and left on his own.
After the incident, the company immediately provided psychological counseling and support to the involved flight crew member, and he has now returned to normal work. We would like to express our gratitude to the passengers and the public who showed concern and support for the frontline employees of civil aviation. The company is working with relevant parties to conduct a comprehensive review of the incident. Ensuring flight safety and providing excellent service are our mission and responsibility. We will work together with all parties to create a respectful, understanding, and harmonious travel environment. We will strictly adhere to aviation safety standards and uphold the professional dignity of employees in accordance with laws and regulations. We will continue to provide quality services to passengers as always.
